Refund & Return Policy

Refund & Return Policy – AR BEDS

At AR BEDS, we want you to be fully satisfied with your purchase. This Refund & Return Policy explains how returns, refunds, and cancellations are handled for orders placed through our website.

For any questions, please contact us:
Email: arbeddinguk@gmail.com
Phone: +447395330738

1. Eligibility for Returns

To be eligible for a return or refund, the item must be:

  • In its original condition

  • Unused and undamaged

  • In the original packaging (where applicable)

  • Reported to us within the specified timeframes below

Certain items cannot be returned for hygiene or customisation reasons (see Section 5).

2. Reporting Issues (Damaged, Faulty, or Incorrect Items)

If your item arrives damaged, defective, or incorrect, you must notify us within 24–48 hours of delivery.

Please provide:

  • Your order number

  • Photos of the item and packaging

  • A description of the issue

We will arrange a replacement, repair, or refund, depending on the situation.

3. Change of Mind Returns

If you wish to return an item because you changed your mind:

  • You must notify us within 14 days of receiving the item

  • The item must be unused and in resalable condition

  • Return shipping costs are the responsibility of the customer

  • Original delivery fees are non-refundable

A refund will be processed once the item has been inspected and approved.

4. Cancellations

Before Dispatch:

You may cancel your order before it is dispatched for a full refund.

After Dispatch:

If the order has already been dispatched:

  • Delivery charges may apply

  • A return cost may be deducted

  • The item must meet return eligibility conditions

5. Items That Cannot Be Returned

For hygiene, safety, or customisation reasons, the following items cannot be returned unless faulty:

  • Mattresses that have been unwrapped or used

  • Custom-made or made-to-order beds

  • Clearance, sale, or discounted products (unless defective)

  • Items assembled or altered by the customer

6. Return Process

If your return is approved:

  1. We will provide return instructions

  2. The item must be packaged securely to avoid damage

  3. Once we receive and inspect the item, your refund will be processed

If the item is returned damaged or used, a partial refund or rejection may apply.

7. Refund Timeframes

Once approved, refunds are typically issued within:

  • 3–10 working days to your original payment method

Refund times may vary depending on your bank or payment provider.

8. Exchanges

If you would like to exchange an item:

  • Exchanges are subject to stock availability

  • If the new item is cheaper or more expensive, price adjustments will apply

  • Delivery charges for exchanges may apply

9. Failed Deliveries & Refusals

If a delivery is refused without a valid reason or no one is available to receive the item:

  • A redelivery fee may be charged

  • If the order is returned to us, return fees may apply

10. Contact Us

For returns, refunds, or questions, please contact:

Email: arbeddinguk@gmail.com
Phone: +447395330738
Address: 54 Cemetery Road, Heckmondwike, WF16 9ED, United Kingdom